The web presence of a university is often a loosely coupled network of websites that act as subsidiaries under an umbrella organization. This presents unique challenges because there are so many stakeholders involved, and the varying needs can conflict.
To make matters worse, the umbrella organization might have responsibility for the overall web presence but have no real authority. They can entice, persuade, and cajole. They cannot enforce any mandates.
In the words of one member of an umbrella organization: “All we have is carrots. We don’t have any sticks.”
From this ebook, you will learn:
- About the challenges faced by universities (and other types of organizations, like state governments) because of their decentralized structure and why these challenges arise.
- Strategies for user research, deep content analysis, and finding intersections of collaboration that will help you build bridges and make everyone's life easier.
- How to validate your solutions so you can build irresistible carrots that your subsidiaries actually want to use.