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  1. Article

    April 3, 2026

    10 Things CIOs Should Know Before Launching a Website RFP

    10 Things CIOs Should Know Before Launching a Website RFP … and long-term strategic shift. Before you issue an RFP, the decisions you make will shape not only … this, even the best platforms degrade quickly. 5. Don't treat migration as a "lift and shift." …

  2. Article

    September 24, 2026

    Build Governance Into Your State Digital Platform So that Agencies Succeed

    … and apply the same standards independently, states can make compliance part of how content gets created and … which every agency can find them. Fast forward, and things have typically improved to some extent. The agencies … system whose benefits they already understand. What you build now decides what your successor inherits …

  3. Article

    September 15, 2026

    Organizational Debt and the Hidden Costs of State Digital Leadership Change

    … being asked to make decisions regarding systems that no one can fully explain. Whenever a new issue or question arises, … responsibility to determine how much of the knowledge you have earned will carry over during the transfer. The … Not everything can be put into the technology, though. Things like procurement history, the reasoning behind past …

  4. Article

    August 20, 2026

    Will Your Digital Platform Outlast Your Administration?

    … Brenna Love is a technical project manager with over 15 years of experience delivering digital solutions. … no one has to enforce them by hand or try to remember how things work. To start, a digital platform that can … clear system for reviewing new feature requests lets you decide whether a feature belongs on the shared platform, …

  6. Article

    May 21, 2026

    Why Architecture Over Enforcement Allows Small Teams to Scale Governance

    … Across your state's web ecosystem, you're likely dealing with these ongoing challenges: … teams reach that limit sooner than expected. You can't hire your way to compliance No central team … the platform and strengthening agency relationships. These things prevent non-compliance in the first place. …

  7. Article

    January 7, 2025

    AI Chatbots Can't Fix a Bad Website

    … to its further development at Dartmouth College in 1956 , it's been a field of curiosity and discovery. … of web strategy. And before we get really into things, let’s use a glossary for what’s what, because a … these on websites to help you find information, access help articles, or contact customer service (if you’re lucky). …

  8. Section

    April 14, 2026

    Digital Ecosystem Maturity Assessment

    … and harder to sustain. The harder questions are what do you fix first, and how do you make the case for it? Our … at how your teams work, how decisions get made, and where things break down in practice. … of websites stands today A maturity model you can use A clear picture of where you are today and …

  10. Episode

    November 16, 2023

    AI in Action: Navigating Generative Tech at Lullabot

    … of the other technological innovations of the last 4 or 5 years where I was like, yeah, I don't know if that's gonna … everyone uncomfortable, but legal questions so clarifying things about the ESOP or asking as CEOs do we have lots of … McCabe: Could be. Matt Kleve: I keep reading articles or at least about a month or 2 ago, I kept seeing …