--- title: "Support & Maintenance" url: "/services/support-maintenance" type: section date: 2023-04-27 updated: 2026-04-03 --- # Support & Maintenance ## Support and maintenance Hero Link text Read ## Stability starts here Your website is live. The project is done. Now the real work begins. Modern digital platforms require ongoing attention to stay secure, stable, and reliable. But most in-house government teams don't have the bandwidth to sustain. When maintenance slips, technical debt accumulates quickly, and small problems become more expensive. Lullabot's support and maintenance service takes that burden off your team. We handle the updates, monitoring, deployments, and ongoing questions so you can focus on the work that matters most. Large Title true Stability starts here ## [The Michael J. Fox Foundation](/node/9721) Lullabot’s support team has significantly boosted our productivity by cutting our deployment time from approximately six hours to just two. I also now have peace of mind that our website won’t be negatively impacted in the process. MINA TALAI Senior Web Developer, The Michael J. Fox Foundation ## LSM Images block 1 Primary images Image ![services_lsm_management-guidance_github](/sites/default/files/styles/max_1400/public/2023-05/services_lsm_management-guidance_github2x.jpg.webp?itok=2HpneTo_) Secondary images Image ![services_lsm_management-guidance_meeting](/sites/default/files/styles/max_1400/public/2023-05/services_lsm_management-guidance_meeting2x.jpg.webp?itok=Ay3uWK-Y) ## When it's time to call for backup Most organizations come to us for support and maintenance in one of a few familiar situations: - **You don't have the specialized in-house expertise:** Your team keeps everything moving, but platform knowledge isn't always available. Updates pile up, questions go unanswered, and the risk of something breaking quietly grows. - **You've tried cheaper solutions**: A lower-cost vendor seemed like the right call until it wasn't. Inconsistent work, poor documentation, and slow response times only cost more in the long run. - **You need stability before the next investment**: You know a greater effort is coming, but for now, you need a trusted partner to keep your current platform secure and performing well. To ease your stress when dealing with support issues, we provide a dedicated project manager (and team) who will be your primary contact. Unlike other providers, you won't find yourself having to re-explain your project to a new person who receives your requests and is unfamiliar with your project. Large Title true When it's time to call for backup Our support and maintenance engagements are built around one goal: making maintenance invisible to you. That means you never have to wonder whether your site is secure, whether updates are being applied, or whether someone is paying attention. Our work typically includes: ## Security and platform updates Timely application of core, module, and dependency updates to keep your platform running on secure, stable code. ## Automated regression testing Every deployment goes through automated testing to catch issues before they reach your constituents, not after. ## Consistent, documented deployments No surprises. Every change is tracked, documented, and deployed through a reliable, repeatable process. ## Performance monitoring Ongoing attention to site performance so your users get a fast, reliable experience without you having to ask. ## On-call expertise When questions come up or something needs attention, you have access to a team that already understands your platform and can respond quickly. Large Title true What we actually do Many long-term relationships with Lullabot begin with support and maintenance. Over time, our team becomes familiar with your platform, your workflows, and the challenges your organization faces. That continuity matters. A team that already knows your codebase and your organizational context can move faster and make better recommendations when it’s time to invest in something bigger. You're not starting over with a new vendor; you're building on a stable foundation. Large Title true A relationship that grows with you When support and maintenance work as they should, they fade into the background. - Security updates happen consistently - Deployments are predictable - Performance issues are addressed quickly - Your team spends less time troubleshooting - Your platform stays ready for what comes next The goal isn't just a well-maintained website. It's the confidence that comes from knowing your platform is stable, secure, and well cared for by people who understand it. Large Title true What success looks like Learn more about how Lullabot helps organizations keep complex digital platforms secure, stable, and ready for what's next. CTA [Explore our case studies](/node/44) Large Title true How we've helped organizations like yours ## Support & Maintenance Services List style Checkmarks list items Security Updates Site Audits Continuous Development & Integration Module Updates Performance Enhancements Site Recovery Site Enhancements Composer Integration Automated Code Reviews Technical Project Management Docker-based Local Development Third-party Integrations Automated Updates Content Entry List Heading Support & Maintenance Services Heading size Small ## Webform You must have JavaScript enabled to use this form. ## Get in touch with us ### Tell us about your project or drop us a line. We'd love to hear from you! 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