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Drupal Voices 37: Chris Brookins on Acquia's DAMP stack & Services

Team Lullabot
May 25, 2009
  • Artist: Lullabot
  • Title: Drupal Voices 37: Chris Brookins on Acquia's DAMP stack & Services
  • Album: Drupal Voices
  • Year: 2009
  • Length: 9:32 minutes (5.52 MB)
  • Format: Stereo 44kHz 80Kbps (VBR)

Chris Brookins is the Vice President of Engineering at Acquia, and talks about their Drupal MAMP stack, one-click installer (aka DAMP) as well as some of their other services and future plans with their hosted solutions of Fields and Gardens

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Comments

service?

On May 25th, 2009 AM (not verified) said:

I don't think Acquia really cares about DAMP stack ;-(

Just look at their forum. Almost everything in the DAMP section is a few weeks old, and they seem to either not able to or not want to answer customers' questions ;-(

After asking a question on their Forum and sending email without receiving any response, I gave up on DAMP. At least with MAMP, there is a big community who is willing to help.

Addressing the response breakdown

On May 26th, 2009 Kent Gale (not verified) said:

We've clearly had a breakdown in the DAMP forum response handling. My apologies.

It will be addressed today by having one of our Support team members assigned to make sure all DAMP issues submitted in the forums are addressed in a timely manner. The vast majority of DAMP support we provide arrives via email and we've been very responsive on that channel. We need to do as good a job in the forums, too. We want everybody to come away with a positive support experience no matter what support channel they use.

I appreciate the frank feedback and you can be assured the team will address this in short order.

Regards, 

Kent Gale
Sr. Director Customer Support
Acquia