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1. Article

   January 7, 2025

   AI Chatbots Can't Fix a Bad Website

   … 23% said it’s difficult to train. This isn’t a new trend. In 2018, the  Global Consumer Customer … UX content strategist and designer  Jane Ruffino has kept an eye on big data and emerging … the AI industry. We recommend  David Dylan Thomas’ book on this topic . So what does this mean? …

2. Article

   January 15, 2026

   Twenty Years of Lullabot

   … hill to the Providence Music Mansion in a piercingly cold wind. And when I came through the door into the … eaton , and webchick (Angie Byron, my new friend!)—maintainers of important modules, voices from … from the start, was a company that wrote things down—blog posts, documentation, training curricula, books. The …

3. Article

   June 26, 2024

   The Art of Jira: Scrum and Kanban

   … complex projects. When configured properly, it can help you organize your project and communicate with your team … Jira’s options and customizations can be overwhelming to new users. That’s to be expected. Powerful tools can look … visualize and plan that set of work. Playing to Win Mastering Jira boards is about understanding the …

4. Episode

   February 29, 2024

   Forming Forms: Designing Content Authoring Experiences

   … Greg provides unique insights and practical advice, drawing from his extensive experience in the field. (He's … at working in these things and people who come into them new take a different stance or angle towards them as the … content. So, for instance, if you've got an author or a blog post and there's an author entity that you want to …

5. Article

   May 27, 2025

   When is Drupal Overkill?

   … A chainsaw is a practical, powerful tool. But you wouldn't want to use it to trim your hedges or cut back … between pieces of content. But what if you just need a blog, a photo gallery, or an event calendar? For a … members change roles, leave the organization, or assume new responsibilities, someone needs to manage the …

6. Page

   August 15, 2023

   Drupal: An Overview

   … better than others. For example, if you want a simple blog or personal website, Drupal might be excessive, and you … organizations that need to market their products, like New Relic , Verizon, and Johnson & Johnson. Higher … many of the same patterns as Symfony PHP components , following well-established OOP principles. If a developer …

7. Article

   April 9, 2025

   What It Means to Shift Left on Accessibility and How to Do It Right

   … and unnecessary costs. Imagine writing a book without organizing chapters or checking the font size … impact. Compromise may be necessary. Push for easy wins while tracking deferred items for future improvements, … implemented earlier should continue as bugs are fixed and new features are released. This is the point where …

8. Episode

   February 20, 2025

   Directing How Single Directory Components Directly Simplify Theming

   … Chris DeLuca is a senior front-end developer in New York, NY, who loves to solve hard architectural issues. … has helped build the e-commerce platform for the American Booksellers Association, contributed to a number of modules … is included, which is really useful and a nice performance win and also something you just don't have to worry about. …

9. Article

   January 22, 2025

   Integrating Content Strategy with Your UX Design Process

   … of your user experience (UX). The bad news is that, since you might not have realized it even existed, it's probably … not given its due. It’s the equivalent of publishing a book without paying much attention to the words on the … basement, load it onto the truck, then dump it at the new location. Has anyone even checked that box that hasn’t …

10. Article

    November 13, 2024

    What Belongs On Your Homepage?

    … scan to know they are in the right place or do a little window shopping. People expect your homepage to be … Determining what belongs What journey do you want new visitors to take? What about returning visitors? What … Research, 2017. Check out the front matter of a book. It has the title page, foreword, table of contents, …